Terms of Service

1. Scope

These Terms apply to use of this website and to inquiries, quotations and purchases of wholesale plumbing supplies, kitchen and bathroom fixtures, cabinetry and related building products from Gray-Hodges Corporation. Provisions below apply where relevant to the specific quotation, product order, showroom consultation or commercial purchasing agreement. Not every order involves a deposit, minimum quantity, contractor account, showroom appointment or special agreement.

2. General Information Only

Website product descriptions provide general information. Actual product specifications, dimensions, finishes, compatibility, availability, pricing, warranties and delivery arrangements must be confirmed through applicable product documentation, quotations or written agreements.

3. Consultations and Product Selection

Product consultations, showroom inquiries and product selection assistance are informational. Submitting an inquiry does not confirm an appointment, availability, pricing or order acceptance.

4. Quotations, Pricing and Availability

Wholesale quotations apply only as stated in the quotation. Pricing and product availability must be confirmed in writing before an order is accepted.

5. Customer-Provided Specifications

Customers are responsible for the accuracy of project specifications, measurements, schedules and documents they provide. We rely on this information when preparing quotations.

6. Purchase Orders, Invoices and Payment

Where applicable, orders may be placed by purchase order and paid by invoice according to the terms confirmed in writing. Deposits or advance payments apply only where stated in the applicable quotation or agreement.

7. Special Orders, Changes and Cancellations

Special orders, order changes and cancellations are handled according to the terms confirmed for the specific order.

8. Delivery, Receiving and Inspection

Delivery or shipping arrangements, where applicable, are confirmed in the quotation or agreement. Customers should inspect goods on receipt and notify us promptly of any issue.

9. Returns and Exchanges

Returns and exchanges, where applicable, are subject to the terms confirmed for the specific order.

10. Warranties

Manufacturer warranties apply only where expressly provided in writing for the applicable product.

11. Installation and Compliance

Gray-Hodges Corporation does not provide licensed plumbing installation, construction, architectural design or engineering services. Customers and their qualified installers are responsible for confirming measurements, installation requirements, building codes, plumbing codes and product suitability before installation.

12. Limitation of Liability

To the extent permitted by law, Gray-Hodges Corporation is not liable for indirect, incidental or consequential damages arising from use of this website or from products, consultations or information provided.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee.

14. Contact

GRAY-HODGES CORPORATION, 103 Jessamine St, Knoxville, TN 37917. Phone (865) 280-2495. Email help@grayhodgescorp.com.